"On behalf of the American Software Group, the board of directors and staff I would like to thank you for your participation in our conference.
Participants said they took away more from this session than any other, gaining real life application to take back to the workplace."
Nonie Lowry
American Software Users Group
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Building Soft-Skills for IT Professionals
To maximize their effectiveness, IT professionals need both the hard technical skills as well as the soft people skills. Unfortunately, most organizations invest considerably in technical training for IT, but very little in the people skills that matter most to customers. Customers typically want IT professionals who are effective at hearing their needs, communicating in their language, managing expectations, building trust and resolving issues.

Leadership Strategies has a complete IT Professional Training series. Our PDI (Practical, Dynamic, Interactive) approach to training and facilitation is exceptionally effective at helping technical professionals build people skills.

IT Professional Training Series
 The Effective Consultant
 The Effective Facilitator
 Facilitating IT Sessions
 Project Leadership
 Strategies for Managing User
 Relationships
 Making Technical Meetings Work
 The Effective Communicator
 Consulting for IT Professionals
 Information System
 Requirements (JAD)
 Project Review and Assessment
 Facilitator Coaching
 Issue Resolution
 Process Improvement
 Team Building
 Team Activation Process