|Net Promoter Score|
The NPS is a customer loyalty metric used by many large companies across all industries to measure the willingness of clients to recommend a product or service to others. At LSI we consistently ask our clients the one defining question, “how likely is it that you would recommend Leadership Strategies to a friend or colleague?” We have to say, we are proud of the results.
A Harvard Business Review study shared on Hubspot shows that many industries have a net promoter score below 50 (see graph below). In a recent study of large companies, USAA-Banking received the highest rating, 83%.
*Graphic adapted from Hubspot.