Net Promoter Score

The NPS is a customer loyalty metric used by many large companies across all industries to measure the willingness of clients to recommend a product or service to others.  At LSI we consistently ask our clients the one defining question, “how likely is it that you would recommend Leadership Strategies to a friend or colleague?”   We have to say, we are proud of the results.

A Harvard Business Review study shared on Hubspot shows that many industries have a net promoter score below 50 (see graph below). In a recent study of large companies, USAA-Banking received the highest rating, 83%.

Net Promoter Graph

Net Promo Comparison

*Graphic adapted from Hubspot.

See the original and learn more about Net Promotor Scores here.

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Leadership Strategies, Inc.
56 Perimeter Center East, Suite 103
Atlanta, GA 30346
770.454.1440  |  800.824.2850

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