Consulting & IT
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Word Count: 574
The term “consultant” is used to describe a wide range of activities. At Leadership Strategies, we make a very specific distinction between what we call “consultants” versus what call “contractors.” Take a look at these examples. Whi
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Word Count: 273
When it comes to change, there are typically four types of people in an organization.
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By Michael Wilkinson, CMF
Word Count: 677
The expectations gap is a painful experience that most consultants have encountered at some point in their career. You know how it works. The project starts out a little slow at first. But then, you hit the
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By Michael Wilkinson, CMF
Word Count: 519
Don’t you hate it? Your client asks you to take a look at their hiring process. You agree to a fixed price contract in which you would examine their internal procedures, compare them with industry best pract
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By Michael Wilkinson, CMF
Word Count: 740
A key activity in successful client relationship management is making sure you manage client expectations. Managing expectations involves four important activities.
• You must understand your client’s needs.
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By Michael Wilkinson, CMF
Word Count: 854
I remember the final interview for what was going to become my first job coming out of college. The job was for a computer timesharing organization that developed financial and database applications for govern
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Word Count: 2307
Do you know of any sizeable information technology organization that has people sitting on their hands wondering what to do next? How about one that has been able to work through its entire backlog and is just waiting for something to
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By Michael Wilkinson, CMF
Word Count: 1241
Do you have someone on your team who is a great project manager but lousy relationship manager? Do you have the person who is strong technically and fantastic at keeping the project on track, but who struggl
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By Michael Wilkinson, CMF
Word Count: 479
As consultants, we all inevitably make mistakes that can threaten the relationships we have with our clients. Mistakes like the following might fall into this category:
You arrive late for the interview with
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By Michael Wilkinson, CMF
Word Count: 986
So, you’ve been named to head up the task force to fix the organization’s hiring process. You may be internal to the organization or an external consultant called in to lead the effort. You’ve met with the s
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By Michael Wilkinson, CMF
Word Count: 777
“I don’t like using consultants,” said the CEO. “While with some of them you actually get your money’s worth, I find that most of them get you excited about what they can do for you, but then fall far short o
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Word Count: 764
Over the past five years, our organization has probably facilitated over 500 team and task force meetings. Through this work we have learned that the quality of the first meeting greatly impacts the success of the meetings that follow.
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Word Count: 1717
Special Topic: Selecting Participants
There is a common saying in the facilitator world, “If you are not at the table, you could be on the menu!” The implication, of course, is that if you are not participating in the decision-making,
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By Michael Wilkinson, CMF
Word Count: 712
Any project team, even the strongest ones, can fall into dysfunctional patterns. As facilitators, we are called in from time to time to help project teams and intact teams (people who work together on an on-g
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Michael Wilkinson, CMF
Word Count: 1104
Great facilitators are instinctively good at listening to comments, concluding when probing is necessary and determining the exact question needed to draw out missing information. How do facilitators know when
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By Michael Wilkinson, CMF
Word Count: 606
Does each of the teams with which you are involved have the essentials for success? At Leadership Strategies, we are called in from time to time to work with teams at various stages in the team cycle.
Ofte
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By Michael Wilkinson, CMF
Word Count: 572
Have you heard a client say something like the following?
- “It did not work very well”
- “It was the best job ever done”
- “I liked it”
- “He’s not too smart”
Our term for declarations such as these are
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