Leadership Strategies - The Facilitation Company

Facilitation, Training and Leadership Resources

Secrets of Facilitation reveals the principles and techniques effective facilitators use to produce amazing results through groups. The author identifies 60 secrets that separate great facilitators from good ones. He then puts you right in the room through his case studies and numerous sample dialogues, so you can see and experience the techniques in action!

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Establishing Project Objectives

By Michael Wilkinson

A key activity in successful client relationship management is making sure you manage client expectations. Managing expectations involves four important activities.

You must understand your client's needs.
You must help your client set realistic expectations for the project.
You must manage the project to ensure that the expectations are reached.
You must communicate performance against those expectations throughout the project.

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"I'm sure that over the next 2 to 3 years there will be many hurdles in working toward an organization whoe behaviors are aligned with its values, but I don't believe we could have had a better base from which to build than that which you helped create."

Chris Warrell, Global HR, Bovis Lend Lease