Leadership Strategies - The Facilitation Company

Facilitation, Training and Leadership Resources

Secrets of Facilitation reveals the principles and techniques effective facilitators use to produce amazing results through groups. The author identifies 60 secrets that separate great facilitators from good ones. He then puts you right in the room through his case studies and numerous sample dialogues, so you can see and experience the techniques in action!

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Recovering From A Mistake

by Michael Wilkinson, CMF

As consultants, we all inevitably make mistakes that can threaten the relationships we have with our clients. Mistakes like the following might fall into this category:

You arrive late for the interview with your Sponsor's boss.
You make an arithmetic error in your calculation of the hours to complete a task, resulting in a $10,000 under-estimate on a $50,000 project that is billed by the hour.
The project sponsor is (justifiably) unhappy with the performance of one of your consultants and wants a credit for all of his hours billed.

I have had the misfortune of making each of these mistakes. For the last one, I was the consultant!

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"I'm sure that over the next 2 to 3 years there will be many hurdles in working toward an organization whoe behaviors are aligned with its values, but I don't believe we could have had a better base from which to build than that which you helped create."

Chris Warrell, Global HR, Bovis Lend Lease