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 Facilitation, Training and Leadership Resources
 Secrets of Facilitation reveals the principles and techniques effective facilitators use to produce amazing results through groups. The author identifies 60 secrets that separate great facilitators from good ones. He then puts you right in the room through his case studies and numerous sample dialogues, so you can see and experience the techniques in action! |
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Recognizing Communication Styles At Their Best and WorstBy Michael Wilkinson, Managing Director(Adapted from The Secrets of Facilitation) Professional facilitators often find it helpful to have a model for recognizing different communication styles. People communicate differently and have different needs in a meeting. By having a mental model of the different communication styles, as well as their needs and typical dysfunctions, you will be better able to prevent, detect and resolve dysfunctional behavior. There are a number of models for understanding behavioral and communication styles, including Meyers-Briggs Type Indicators, Hermann Brain Dominance Indicators and DISC Communication Styles. In our organization, we utilize the DISC Communication Styles from TTI Performance Systems, LTD to focus on communication styles. We find that it is an insightful, yet simple, model that is easily understood, retained and applied by casual users of the information. In the DISC model, there are four basic communication styles. While all of us communicate across each of the four dimensions, we do so to varying degrees. And for most of us, we tend to naturally communicate in one of the four styles most of the time. Below is a very abbreviated summary of each of the styles. The summary describes the styles when at their best and worst in a facilitation session, and additional prevention strategies to prevent dysfunction from occurring. The free period for this article has expired. To purchase this article, click here. |
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