Leadership Strategies - The Facilitation Company
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Facilitation, Training and Leadership Resources


Secrets of Facilitation reveals the principles and techniques effective facilitators use to produce amazing results through groups. The author identifies 60 secrets that separate great facilitators from good ones. He then puts you right in the room through his case studies and numerous sample dialogues, so you can see and experience the techniques in action!

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The PDI Difference

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Randy Celaya, Core Team Facilitator

Randy Celaya is a Senior Manager with Leadership Strategies, Inc. and has a wealth of experience in training and coaching. Randy is a keynote event speaker, Certified Executive/Life Coach and Instructor with 17 years of support center industry experience. Randy has been recognized as a strong motivator, results focused coach and effective communicator working with groups or individuals to achieve success.

Celaya has worked extensively with Help Desks and Call Centers around the world to develop, coach and train Professional to Director level positions in Customer Support, Critical Thinking, Team Building, and Problem Solving skills. Randy was critical in the conception of one of the Help Desk industries most recognized certifications in the support services industry. Celaya has served as the Keynote speaker at Help Desk and Call Center events around the world.