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Facilitation, Training and Leadership Resources


Secrets of Facilitation reveals the principles and techniques effective facilitators use to produce amazing results through groups. The author identifies 60 secrets that separate great facilitators from good ones. He then puts you right in the room through his case studies and numerous sample dialogues, so you can see and experience the techniques in action!

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The PDI Difference

  • Practical
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Cheryle Maurer, Senior Manager

maurerCheryle Maurer is an organizational development consultant with 14 years Facilitation, Training, Coaching, Marketing and Sales experience. She has specialized knowledge in facilitation, training design/development/deployment, performance management and project management. Cheryle works with government agencies, for-profit and not-for-profit organizations leveraging her broad range of knowledge and skills.

Cheryle was an internal organizational development consultant and training specialist at Fortis ($22.3 billion dollar international Insurance/Banking Company). Cheryle created effective, interactive training programs using collaborative consulting techniques. She conducted strategic needs assessment and strategic planning sessions with senior management teams, field sales forces and home office employees to create her highly tailored, interactive workshops. While working at Fortis, Cheryle conceptualized, designed, developed, and deployed a corporate university for their national sales organization. 

Cheryle specializes in coaching sales management professionals and their teams to elevate performance. Cheryle uses the organization’s existing coaching methodology to identify key behaviors, create behavioral awareness and foster change through the development of action plans. Her observational coaching process is an integral piece of the Novartis Sales Management Development Program.

Cheryle uses innovation, creativity and an interactive style to facilitate training programs, conduct performance feedback sessions and facilitate problem solving or conflict resolution sessions. She has worked in a broad range of industries and collaborated with clients in efforts to enhance work productivity and relationships.  Some of Cheryle’s clients include: The Coca-Cola Company, The Home Depot, Colonial Pipeline Company, CIBA Vision (a Novartis Company), United Way of America, AutoTrader.Com, Eastman Chemical, Bobby Dodd Institute, Centers for Disease Control and Prevention, MITRE, Landmark Graphics, Halliburton, Leadership Gwinnett, FMC and Cisco. Cheryle excels at interacting with individuals at all levels of organizations where her focus is to assess and support sustainable change.

Cheryle is a certified instructor for Wilson Learning’s “Counselor Salesperson”, “Versatile Salesperson”, and “Managing Sales Performance”.  She is also certified to facilitate a number of Leadership Strategies highly acclaimed programs: The Effective Facilitator, The Facilitative Consultant, Masterful Meetings, DISC Communications Workshop, and The Seven Separators.