Leadership Strategies - The Facilitation Company

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Facilitator

The PDI Difference

Practical
Dynamic
Interactive

Consulting Skills for HR Professionals

Moving from HR Representative to Essential Business Partner

Why it works

To be successful, HR professionals must be experts at defining client needs, managing expectations, delivering results and setting appropriate expectations. To build these skills, they need proven strategies for gaining the trust of those they serve, developing focused recommendations, and ensuring that client needs are fully satisfied.

Borrowing from concepts used by top consultants, this course uses HR-specific case studies to provide HR professionals with tools and strategies they can put to use right away in delivering great service to their customers.

Learn how to

Consulting Skills for HR Professionals enables participants to:

Listen to client requests and ask key questions that help clients discover their real needs
Gain client confidence and maintain a trusting relationship
Set appropriate expectations with clients and manage those expectations through out the project life cycle
Communicate effectively with clients about status, issues and challenges
Uncover the common barriers to team success and execute prevention strategies
Respond effectively to reasonable (and unreasonable) client requests
Develop and present convincing recommendations addressing key client objectives
Apply the right processes through a comprehensive framework for all stages of the consulting process, from defining client needs to running a project and reviewing results
Exercise their skills through structured exercises and feedback sessions

Ideal for

Human resource VP’s and directors, training managers, independent human resource consultants, subject matter experts, human resource managers, internal and external consultants and individuals whose roles require a consultative style.

Duration

3 days

Next Actions

Facilitation Training:

Give us 4 days and learn 90+ techniques,
with 6 practices, feedback and videotaping

"Two days after completing your class, I initiated format changes in our weekly status meetings. The results were very impressive. Not only did we accomplish more in the same amount of time, but the efficient pace of the meeting kept dysfunctional behavior at bay. I must exclaim, Hallelujah!!"
Mary N. Eby
Q.A. Analyst for American Software USA, Inc.