Strategies for Managing User Relationships
Improve the quality of user interactions and drive productivity!
Why it Works
This course is specifically geared toward the needs of IT professionals and offers opportunities to explore real industry relevant scenarios in a PDI (practical, dynamic and interactive) forum. You'll get practical step by step direction relevant to your needs, dynamic instruction from carefully selected energetic facilitators with IT backgrounds, and interactive practice sessions to maximize integration of material.
Learn How To
Work effectively with your users to achieve results. Develop the skills you need to better understand and convey IT specific information. Acquire techniques for effective listening, probing, providing direction, delivering recommendations and resolving issues.
Ideal For
Leaders or facilitators in a technical arena who seek to improve their leadership skills and enhance their IT-relevant results; including Directors, Technical Managers, Systems Planners, Project Leaders, JAD Facilitators and Systems Analysts.
Next Actions
Contact us regarding this course
|
