Customers for Life
A Template for Superior Customer Service!
Why it Works
This course focuses on the dynamics of customer interactions and addresses the specific needs of service representatives. PDI (practical, dynamic and interactive) methodology is incorporated, delivering practical strategies for promoting positive customer experiences, dynamic instruction from energetic facilitators that engage your interest, and interactive hands-on opportunities to role play customer specific situations and gain valuable feedback.
Learn How To
Understand customer value and apply all of the key elements necessary to deliver superior customer service. Covering skill development, implementation and performance assessment, this course comprehensively sets the stage for a thriving customer focused organization.
Ideal for
individuals engaged in direct customer contact or customer care capacities.
Duration
One day
Next Actions
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