Leadership Strategies - The Facilitation Company

Options for Training

Public Class Schedule
& Locations

Bring a Course On-Site

Please fill out this brief form. A Leadership Strategies consultant will contact you immediately with costs and logistics.

First Name *

Required.
Last Name *

Required.
Company

Email *

A value is required.Invalid format.
Phone *

Required.Invalid format.

How did you hear
about us? *

Please select a valid item. Please select an item.

Name of course you're interested in bringing on-site and why

The PDI Difference

Practical
Dynamic
Interactive

Customers for Life

A Template for Superior Customer Service!

Why it Works

This course focuses on the dynamics of customer interactions and addresses the specific needs of service representatives. PDI (practical, dynamic and interactive) methodology is incorporated, delivering practical strategies for promoting positive customer experiences, dynamic instruction from energetic facilitators that engage your interest, and interactive hands-on opportunities to role play customer specific situations and gain valuable feedback.

Learn How To

Understand customer value and apply all of the key elements necessary to deliver superior customer service. Covering skill development, implementation and performance assessment, this course comprehensively sets the stage for a thriving customer focused organization.

Ideal for

individuals engaged in direct customer contact or customer care capacities.

Duration

One day

Next Actions

Facilitation Training:

Give us 4 days and learn 100+ techniques,
with 6 practices, feedback and videotaping

"Two days after completing your class, I initiated format changes in our weekly status meetings. The results were very impressive. Not only did we accomplish more in the same amount of time, but the efficient pace of the meeting kept dysfunctional behavior at bay. I must exclaim, Hallelujah!!"
Mary N. Eby
Q.A. Analyst for American Software USA, Inc.