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The PDI Difference

• Practical
• Dynamic
• Interactive

The Facilitative Consultant

Get the techniques you need to successfully address client needs every time!

DOWNLOAD the full Facilitative Consultant Course Description (pdf)

2012 Public Class Dates
Atlanta Jun 4-6 Toronto Mar 5-7	Chicago Dec 10-12	Dallas Sep 10-12	DC May 7-9
Private classes are fully customizable, taught at your location, and provide the best value for groups of 10 or more. Contact us for more information about scheduling a private class. *If you have fewer than 10 people, but still desire a personalize, private learning experience, consider collaborating with other departments in your organization or other organizations near you. __________________________________________________________

Learn How To

Manage client relationships effectively and achieve results for clients. Build critical skills to increase credibility, improve communication and manage expectations. Apply the right processes through a comprehensive framework for all stages of the consulting process, from defining client needs to running a project and reviewing results.

• Listen to client requests and ask key questions to help clients discover their real needs
• Gain client confidence and maintain a trusting relationship
• Communicate effectively with clients about status, issues and challenges
• Understand your DISC communication style
• Apply strategies for working with different DISC communication styles
• Uncover the common barriers to team success and prevention strategies
• Develop and present convincing recommendations that address key client objectives
• Set appropriate expectations with client and manage them throughout the project life cycle
• Respond effectively to reasonable and unreasonable requests from clients

Ideal For

Internal and external consultants and individuals whose roles require a consultative style, such as IT Managers, Project Managers, Business Analysts, HR Generalists and Sales Professionals.

Objectives

• Define "consulting" and the distinguishing characteristics of a Facilitative Consultant
• Supply a structured framework for the consulting process
• Provide success strategies for each stage in the consulting process
• Provide key strategies for building and maintaining strong client relationships
• Provide an opportunity for participants to exercise their skills through structured exercises and feedback sessions

Why it Works

This course provides a structured framework for consulting, with foundation techniques and client handling strategies for each stage of the consulting process. Our well-known PDI (practical, dynamic and interactive) methodology is the basis for our highly effective course format including a highly interactive case study providing the opportunity to solve a real life client problem during the course.