The Facilitative Consultant
Get the techniques you need to successfully address client needs every time!
This course provides a structured framework for consulting, with foundation techniques and client handling strategies for each stage of the consulting process. Our well-known PDI (practical, dynamic and interactive) methodology is the basis for our highly effective course format including a highly interactive case study providing the opportunity to solve a real life client problem during the course.
Who will benefit from this course?
Ideal For:
- Internal Consultants
- External Consultants
- IT Managers
- Project Managers
- Business Analysts
- HR Generalists
- Sales Professionals
Needing To:
- Lead a task force
- Run better meetings
- Establish a strategic direction
- Establish performance objectives
- Work through conflict/internal strife
- Get a business process operating effectively
- Define the specific needs of a user community
What you will learn
Manage client relationships effectively and achieve results for clients. Build critical skills to increase credibility, improve communication and manage expectations. Apply the right processes through a comprehensive framework for all stages of the consulting process, from defining client needs to running a project and reviewing results.
- Listen to client requests and ask key questions to help clients discover their real needs
- Gain client confidence and maintain a trusting relationship
- Communicate effectively with clients about status, issues and challenges
- Understand your DISC communication style
- Apply strategies for working with different DISC communication styles
- Uncover the common barriers to team success and prevention strategies
- Develop and present convincing recommendations that address key client objectives
- Set appropriate expectations with client and manage them throughout the project life cycle
- Respond effectively to reasonable and unreasonable requests from clients
Duration: 3 days
Objectives
Training for
The Facilitative Consultant is available at various times throughout the year and is typically delivered as a virtual live instructor-led workshop. This option is ideal for individuals seeking professional development in a small group setting.
See upcoming class dates below:
Private classes are fully customizable, taught at your location, and provide the best value for groups of 10 or more. Contact us for more information about scheduling a private class.
*If you have fewer than 10 people, but still desire a personalized, private learning experience, consider collaborating with other departments in your organization or other organizations near you.
Details coming soon…
Upcoming Courses:
The Facilitative Consultant
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The Facilitative Consultant
3 days 8:30a-5:30pFrom $2,295.00 -
The Facilitative Consultant: Virtual Edition
3 days 9a-6pFrom $2,295.00
