Strategies for Managing Business Relationships

Learn how to manage – not just maintain – client relationships.

This dynamic, highly interactive course has you working in teams from the start to discover keys to successful client relationship management. We employ advanced facilitation techniques to keep you engaged while you learn powerful techniques that you can apply immediately . You’ll also receive your personalized DISC profile, a 20+ page report that shows you how to adjust your communication style to better communicate with your clients.

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Who will benefit from this course?

Ideal For:

  • Managers
  • Executives
  • Supervisors
  • Consultants
  • Client Relationship Managers
  • Analysts

Needing To:

  • Manage internal and external client relationships
  • Improve communication
  • Establish and maintain trust

What you will learn

The skill that often separates top professionals from average ones is their ability to effectively manage client relationships. In a client-focused organization, you must be adept at probing to identify the client’s real need, setting and managing expectations, adapting to communication styles, and gaining buy-in for solutions.

Learn How To:

  • Probe and ask key questions to help clients discover their real needs
  • Gain your client’s confidence and develop a trusted advisor relationship
  • Read your client’s communication style
  • Communicate effectively with clients about status, issues, and challenges
  • Set and manage expectations
  • Recover effectively from errors and mistakes

Download the Course Description


I need training for:

3 Half-Days: $1,395

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We offer fully customized, private classes taught at your location for groups of 10 or more. Contact us for more information.

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Find a class date & location.


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