Strategies for Managing Business Relationships
Learn how to manage – not just maintain – client relationships.
This dynamic, highly interactive course has you working in teams from the start to discover keys to successful client relationship management. We employ advanced facilitation techniques to keep you engaged while you learn powerful techniques that you can apply immediately . You’ll also receive your personalized DISC profile, a 20+ page report that shows you how to adjust your communication style to better communicate with your clients.
Virtual Edition
This online, instructor-led course is delivered over three consecutive half days. Designed for professionals who work with internal teams, external clients, or cross-functional partners, this interactive workshop helps participants build stronger relationships through effective communication, trust-building, and expectation management. With a combination of real-world exercises and self-awareness tools—including a personalized DISC profile—you’ll walk away with practical strategies to elevate your client interactions and long-term business relationships.
You will learn:
- How to ask powerful questions that uncover true client needs
- Strategies for building trust and becoming a valued advisor
- How to recognize and adapt to different communication styles using DISC
- Techniques to set and manage expectations with confidence
- Methods to recover from mistakes and maintain credibility
- And more!
With guided practice, team-based activities, and immediate feedback, this course equips you with the tools and confidence to strengthen client relationships and become a more trusted, effective communicator.
Who will benefit from this course?
Ideal For:
- Managers
- Executives
- Supervisors
- Consultants
- Client Relationship Managers
- Analysts
Needing To:
- Manage internal and external client relationships
- Improve communication with diverse personalities and styles
- Establish and maintain trust across teams and stakeholders
- Set clear expectations and recover from service breakdowns
- Strengthen influence and client satisfaction through better dialogue
What you will learn
Transform business relationships by:
- Probing with purposeful questions to uncover client needs
- Gaining confidence as a trusted advisor
- Reading and adapting to your client’s communication style using DISC
- Communicating clearly about status, issues, and risks
- Setting, managing, and aligning expectations
- Recovering trust effectively after errors or missteps
- Strengthening ongoing client relationships with practical tools
- Collaborating more effectively across roles and functions
Objectives
By the end of this workshop, participants will be able to:
- Use advanced questioning techniques to uncover client needs and priorities
- Build trust and establish credibility in both internal and external relationships
- Adapt their communication style using insights from the DISC profile
- Communicate proactively and transparently about issues, risks, and updates
- Set clear expectations and deliver on commitments
- Repair damaged relationships through thoughtful recovery strategies
- Navigate difficult conversations with confidence and professionalism
- Apply relationship management tools in real-world scenarios for long-term success
Training for
Strategies for Managing Business Relationships is available at various times throughout the year and is delivered as a virtual, instructor-led course over three consecutive half days. This option is ideal for individuals seeking professional development in a small group setting.
See upcoming class dates below:
Private classes are fully customizable, taught at your location, and provide the best value for groups of 10 or more. Contact us for more information about scheduling a private class.
*If you have fewer than 10 people, but still desire a personalized, private learning experience, consider collaborating with other departments in your organization or other organizations near you.
Upcoming Courses:
Strategies for Managing Business Relationships
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Strategies for Managing Business Relationships: Virtual Edition
3 1/2 Days (1pm-5pm ET)From $1,395.00
>>Click here to view all upcoming courses<<
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