The Facilitative Consultant

Description

This course provides a structured framework for consulting, with foundation techniques and client handling strategies for each stage of the consulting process. Our well-known PDI (practical, dynamic and interactive) methodology is the basis for our highly effective course format including a highly interactive case study providing the opportunity to solve a real life client problem during the course.

Manage client relationships effectively and achieve results for clients. Build critical skills to increase credibility, improve communication and manage expectations. Apply the right processes through a comprehensive framework for all stages of the consulting process, from defining client needs to running a project and reviewing results.

This course is ideal for:

• Internal Consultants
• External Consultants
• IT Managers
• Project Managers
• Business Analysts
• HR Generalists
• Sales Professionals

What you will learn:

• Listen to client requests and ask key questions to help clients discover their real needs
• Gain client confidence and maintain a trusting relationship
• Communicate effectively with clients about status, issues and challenges
• Understand your DISC communication style
• Apply strategies for working with different DISC communication styles
• Uncover the common barriers to team success and prevention strategies
• Develop and present convincing recommendations that address key client objectives
• Set appropriate expectations with client and manage them throughout the project life cycle
• Respond effectively to reasonable and unreasonable requests from clients