Customers for Life
A Template for Superior Customer Service!
This course focuses on the dynamics of customer interactions and addresses the specific needs of service representatives. PDI (practical, dynamic and interactive) methodology is incorporated, delivering practical strategies for promoting positive customer experiences, dynamic instruction from energetic facilitators that engage your interest, and interactive hands-on opportunities to role play customer specific situations and gain valuable feedback.
Who will benefit from this course?
- Any Individual
- Engage In Direct Customer Contact
- Engage In Customer Care Capacities
What you will learn
Understand customer value and apply all of the key elements necessary to deliver superior customer service. Covering skill development, implementation and performance assessment, this course comprehensively sets the stage for a thriving customer focused organization.
Duration: 1 Day
Choose Your Format
With a group of eight or more people, a private class may deliver a better value. With a private class on Customers for Life, we can customize the course and bring the techniques and tools you need to conduct a virtual meeting to you, at your convenience. Find out how we can tailor this course to meet your needs.
Details coming soon…